Refund policy

Refund Policy

Company Name: DELAUT PTE. LTD.
Address: 137 Telok Ayer Street #08-01 Singapore 068602
Website: www.ballstad.sg 
Contact Email: contact@ballstad.sg

100% Satisfaction Guarantee

At Ballstad, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with a product purchased on our website, you may return it within 30 days of receipt for a full refund.

Return Process

  1. Contact Us: Before returning any product, please contact us at contact@ballstad.sg to initiate the refund and return process. This helps us to process your return efficiently and provide you with the necessary instructions.

  2. Return Shipping Costs: Customers are responsible for covering the return shipping costs, except in cases where the product was damaged upon arrival.

  3. Damaged or Broken Products: If you receive a damaged or broken product, please contact us immediately at contact@ballstad.sg . We will cover the shipping costs for returning the damaged product and will send you a replacement product at no additional cost.

Refund Process

  • Refund Method: Refunds will be issued via the same payment method used for the original order.
  • Processing Time: Refunds typically take between 1-7 days to process, depending on the payment gateway.

We value your business and aim to provide a hassle-free shopping experience. If you have any questions or need further assistance, please do not hesitate to contact us.